Help Center
Frequently Asked Questions
Browse answers to the most common questions about timelines, process, and installation. If you still need help, reach out through the contact page.
Questions and answers
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Here are the information to contact us. We are available Monday to Friday from 9:00 to 18:00, or Saturday from 9:00 to 12:00. If it is inconvenient for you, you may also use our email form to message us. We will come back to you as soon as we can.
It happens that hardware goes defective. We will come replace it as soon as we have a replacement!
Unfortunately these aspects require a plumber/electrician. We can refer you to a specialist, but we can not do it ourselves.
As we are specialised in cabinetry, we do not do other aspects of the house. You will need to hire a general contractor to do other modifications to the establishment. We can refer you to some of the greatest contractors in the area.
3-5 week. In normal circumstances, from the confirmation and deposit for your order, to the complete installation of your kitchen, it should take around 3-6 weeks. It will take about 3-5 weeks to complete the assembly of your cabinets in our workshop. Once that is complete, it will take 1-2 days to install them in your kitchen. Once that is done, we will take the counter top measurements, and that will take at most 1 week to cut and install.
In a perfect world, we would already know the exact measurements of your kitchen. However, because walls and spaces can vary slightly in real homes, it is best to retake the measurements once everything is installed and in place. Stone slabs are a significant investment, and in most cases they cannot be reused once they have been cut.